服务英语·抱怨和意外 脱贫词库

1．抱怨投诉相关人员：

男侍应生：waiter

女侍应生：waitress

餐厅男领位员：host

餐厅女领位员：hostess

餐厅领班：headwaiter

餐厅预订员：reservation clerk

宴会部经理：catering/banquet manager

餐厅主管：restaurant supervisor

餐饮部经理：food and beverage manager

2．抱怨涉及内容：

不新鲜：stale

败坏：spoil

倒胃口：dull one's appetite

反胃：upset one's stomach

粘牙：stick to one's teeth

投诉：complain

索赔：claim

名誉：reputation

对……感到烦恼：be annoyed with

出故障：out of order

3．店家回复抱怨涉及词汇：

对……负责的：responsible

许诺，保证：promise

规章：regulation

合理的：reasonable

不能接受的：unacceptable

解决投诉：settle complains

采取行动：take actions

本店馈赠：on the house

以示歉意：with the compliments

名副其实：live up to the name

调查此事：look into the matter