服务英语·楼层服务 情景对话
1. 叫醒服务
S= Staff (员工) G= Guest (宾客)
S: Room Service. Can I help you?
客房服务部，请问有什么可以帮您的吗？
G: Yes. This is Jimmy in room 102. I'd like a wake-up call tomorrow morning.
是的。我是102房的吉米，我想要一个明天早上的叫醒服务。
* * *
S: What time, sir?
几点，先生？
G: 7:00 a.m.
早上7:00。
* * *
S: We'll take care of it, sir.
我们会叫你的，先生。
G: Thank you.
谢谢。
* * *
S: Oh, sir, we also have a computer wake-up service.
哦，先生，我们还有一个电脑叫醒服务。
G: Oh?
哦？
* * *
S: You can dial 6 first and then 0700 for the time. There must be five digits in the final number.
你可以先拨6然后拨0700定时。也就是你最后一共拨5个号码。
G: 60700. I see.
60700。我明白了。
* * *
S: That's it, sir. Our computer will record the time and your room number.
正是如此，先生。我们的电脑会记下你的叫醒时间和房号。
G: That's great. Thank you.
太棒了。谢谢。
* * *
S: You're welcome, sir. Have a good sleep.
不客气，先生。晚安。
2. 打扫房间
S= Staff (员工) G= Guest (宾客)
G: Hello.
您好。
S: Hello. Housekeeping. May I clean your room now, sir?
您好。客房部服务部。我现在可以为您打扫房间吗，先生？
* * *
G: I am tired at the moment.
我现在有点累。
S: What time would be convenient, sir?
那什么时间方便呢，先生？
* * *
G: Let me see. Er…Could you clean the room while I am out for lunch?
我想一想。嗯……您能在我吃午饭的时候来打扫吗？
S: When will you go out for lunch, sir?
您什么时候去吃午饭呢，先生？
G: About 11:30.
大约11:30。
S: Oh, sorry, sir. I'm afraid no cleaning can be done between 11:30 a.m. and 2:30 p.m., sir.
哦，不好意思，先生。我们在上午11:30至下午2:30不提供清扫房间的服务。
* * *
G: Oh, I see. Could you come between 3:30 p.m. and 4:30 p.m.?
哦，我明白了。那你下午3:30至4:30能来吗？
S: I guess so.
我想可以的。
* * *
G: OK. I'll put the house keeping sign on my door knob before I go out in the afternoon.
好的。我将在我下午外出前把清扫房间的标志牌放在我门把手上。
S: Yes, sir. We will come and clean your room, then.
好的，先生。我们会在那时来为您打扫房间的，先生。
* * *
G: Thank you very much.
非常感谢。
S: You're welcome. And I'm sorry to have disturbed you, sir.
不客气。很抱歉打扰您，先生。
* * *
G: That's all right. Good-bye.
不客气。再见。
S: Bye.
再见。
3. 洗衣服务
S= Staff (员工) G= Guest (宾客)
S: Good morning. Housekeeping. May I help you?
上午好，客房部。有什么可以帮您的吗？
G: Yes. I have some shirts to be washed.
是的我有几件衬衫要洗。
* * *
S: When do you need them, sir?
请问您什么时候需要呢，先生？
G: Not straight away.
不着急。
* * *
S: Will tomorrow morning be all right?
那明天上午好吗？
G: That will be fine. But I have a suit that I would like to be pressed as soon as possible.
好的。但我还有一件西服希望能尽快熨烫一下。
* * *
S: If you are in a hurry, we have a two-hour quick service. But there is an extra charge of 50% for it.
如果你着急的话我们有两小时内的加急服务。但那要收50%的额外加价。
G: That's fine. And there is also a stain on my suit. Could you remove it?
好的。上面还有一个污渍，能去除吗？
* * *
S: What kind of stain is it, sir?
什么样的污渍呢，先生？
G: I spilled some milk on it.
我不小心撒上面一些牛奶。
* * *
S: We will do our best to remove the stain, but we cannot guarantee the result.
我们会尽力去除污渍的，但我们并不能保证结果。
G: OK, thank you.
好，谢谢。
* * *
S: OK, sir, we will send a room maid to collect your laundry. Your suit will be charged as an express service. And we will deliver it this morning around 9:00.
好的，先生，我们将派服务生去取你要洗的衣物。你的西服会按快速服务收费。我们上午9∶00左右将给您送回去。
G: That's fine.
很好。
* * *
S: Your room number, please?
请问您的房间号，先生？
G: Room 1120. Thank you.
1120房间。谢谢
* * *
S: You're welcome.
不客气。
