服务英语·接待处 黄金句

1. 接待

1) Welcome to our hotel.

欢迎光临。

2) So you have got altogether four baggages?

您一共带了4件行李，是不是？

3) Let me have a check again.

让我再看一下。

4) The Reception Desk is straight ahead.

接待处就在前面。

5) After you, please.

你先请。

6) Please have a seat for a while. I'll help you with the check-in procedure.

请在那边稍坐一会儿，我将会为您办理入住手续。

2. 办理入住手续

1) Would you please give me your passport or ID card and credit card? I'll help you to fill in the form.

请把您的护照或身份证以及信用卡交给我，我帮您填表格。

2) How many nights will you stay this time?

这次入住您会住多少天？

3) Which room would you like? we have these kinds of rooms...

您是要哪种房间？我们有以下种类的房间……

4) Excuse me, Sir/Madam. How would you like to pay the deposit, cash or credit card (together or separately)?

先生/女士，不好意思，打搅一下。请问您是要怎么付押金？付现金还是刷卡（分开付还是一起付）呢？

5) Here is your room key and the breakfast coupon. Would you please sign here?

这是您的房卡和早餐券。请您在这里签个名好吗？

6) Here are your passport and the credit card. You can go up to the room now. I hope you enjoy your stay with us.

这是您的护照和信用卡。现在您可以去房间了。希望您在这里住得愉快。