服务英语·维修服务 情景对话
1. 修理厕所
M= Maintainer(维修工) G= Guest (宾客)
M: Housekeeping. Can I help you?
客房部。请问有什么可以帮您吗？
G: Yes, there seems to be something wrong with the toilet.
是的，抽水马桶好像坏了。
* * *
M: We'll send someone to repair it immediately. What's your room number, please?
我们会马上派人来修的。请问您的房间号码是？
G: 1287.
1287。
* * *
M: May I come in?
我可以进来吗？
G: Come in.
进来。
* * *
M: What's the trouble?
怎么回事？
G: The toilet doesn't flush.
抽水马桶不冲水了。
* * *
M: Let me see. Oh, it's clogged…It's all right now. You may try it.
让我看看。哦，堵住了……现在没事了。你也可以试一试。
G: Yes, it's working now. Thank you.
是的，现在好了。谢谢你！
* * *
M: You're welcome. Anything else?
不客气。还有别的事吗？
G: The water tap drips all night long. I can hardly sleep.
水龙头滴了一整夜。我几乎一夜没睡。
* * *
M: I'm very sorry, sir. Some part needs to be replaced. I will be back soon.
非常抱歉，先生。有个零件要换了。我很快就回来。
2. 借备用钥匙
S= Staff(员工) G= Guest (宾客)
G: I locked myself out of the room. May I borrow a duplicate key?
我把自己锁在房间外。我可以借一把备用的钥匙吗？
S: Don't worry, Mr. Bell. I'll open the door for you.
别担心，贝尔先生。我来为你开门。
* * *
G: Thank you very much. Sometimes I'm quite absent-minded.
非常感谢。有时我很心不在焉的。
S: It doesn't matter, Mr. Bell. What else can I do for you?
没关系，贝尔先生。还有什么我可以帮你的吗？
* * *
G: Ah, I'm afraid there's something wrong with the TV. The picture is wobbly.
啊，电视貌似有毛病了。画面很不稳定，摇摇晃晃的。
S: I'm sorry. May I have a look at it?
很抱歉。我可以看一下吗？
* * *
G: Here it is.
请看，这儿呢。
S: I'll send for an electrician from the maintenance department. We can have it repaired. Please wait just a few minutes, Mr. Bell.
我给您从维护部门请电工。我们一定会把它修好的。请稍等几分钟，贝尔先生。
3. 修理电视
E= Electrician(电工) G= Guest (宾客)
E: May I come in?
我可以进来吗？
G: How do you do?
你好。
* * *
E: How do you do? The TV set is not working well. Is that right, Mr. Bell?
你好。这台电视机坏了。对吗，贝尔先生？
G: No, it isn't.
是的，电视效果很差。
* * *
E: Let me have a look. Mr. Bell, everything is OK now.
让我看一看。贝尔先生，现在一切都好了。
G: What efficiency! Thanks a lot. This is for you.
效率真高！ 多谢了。这是给你的。
* * *
E: Oh, no. We don't accept tips, but thank you, anyway. We wish you a nice stay with us, Mr. Bell.
哦，不。我们不收小费，但是无论如何谢谢你。我们希望您在我们这儿住得开心愉快，贝尔先生。
