服务英语·购买机票 情景对话
Airline ticket agent (A): 航空票务代理
Traveler (T): 旅客
1. 电话预订（1）
A: Good morning. China Airline. What can I do for you?
早上好。中国航空。我能为您做些什么？
T: Yes, I'd like to make a reservation to New Zealand next week.
是的，我想订一张下周飞往新西兰的机票。
* * *
A: When do you want to fly?
您想什么时候去呢？
T: Sunday. October 11th.
星期日，10月11号。
* * *
A: We have Flight 403 on Sunday. Just a moment, please. Let me check whether there're seats available. I'm sorry Flight 403 is booked up on that day.
我们周日有403次航班。请稍等。让我查一下那天是否有座。非常抱歉403次航班机票已订完。
T: Then, any alternatives?
那还有别的吗？
* * *
A: The next available flight leaves at 8:30 Tuesday morning, October 13. Shall I book a seat for you?
下一次航班在10月13日周二上午8:30起飞。您需要订座吗？
T: Er... it is a direct flight, isn't it?
呃……是直航，对吗？
* * *
A: Yes, it is. You want to fly first class or coach?
是的。您想订头等舱还是经济舱的机票？
T: I prefer first class, what's the cost?
我想订头等舱的机票。多少钱？
* * *
A: One way is $176.
单程是176美元。
T: Ok, I will take the 8:30 flight on Tuesday.
好的，我要订周二8:30的机票。
* * *
A: A seat on Flight 403 to New Zealand, 8:30 Tuesday morning. Is it all right, sir?
一张403次航班周二早晨8:30飞往新西兰的机票，对吗，先生？
T: Right. Can you also put me on the waiting list for the 11th?
对。你能把我放到11号的航班的等候名单中吗？
* * *
A: Certainly. May I have your name and telephone number?
当然可以。请告诉我您的名字和联系方式。
T: My name is Andy Cruces. You can reach me at 52378254.
我叫安迪·克鲁塞斯。我的电话是5237-8254。
* * *
A: I will notify you if there is cancellation.
如果有取消的机票我们会通知您的。
T: Thank you very much.
非常感谢。
* * *
A: My pleasure.
不客气。
2. 电话预订（2）
A: United Airlines reservation desk, May I help you?
联合航空公司预订台，能帮您什么吗？
T: I would like to make a reservation for a flight to Cincinnati.
我要预订飞往辛辛纳提的飞机票。
* * *
A: When do you want to travel?
您想几号出发？
T: October 20. That's Sunday.
10月20日。是星期日。
* * *
A: We have a flight with two stops. It leaves Washington at 1:50 p.m. and arrives in Cincinnati at 5:15 p.m.
我们有停留两处的班机，下午1点50分自华盛顿起飞，5时15分抵达。
T: Do you have a flight which leaves Washington, preferably National Airport, in the late morning hours, like 10:00 or 11:00?
你们有从华盛顿，最好是从国家机场，上午较晚时间比如10点或11点起飞的班机吗？
* * *
A: There's flight which leaves National Airport at 10:00 a.m. and arrives in Chicago at 12:20 a.m. You change flights there, leaving Chicago at 1:13 p.m. and arriving in Cincinnati at 2:15 p.m.
有一班次是上午10点从国家机场起飞，12点20分抵达芝加哥，你在那儿转机，下午1点13分从芝加哥起飞，2点15分到辛辛纳提。
T: That seems to fit our schedule better. Could you make a reservation for those flights?
这似乎比较适合我们的旅程。您能帮我预订那些班次吗？
* * *
A: For you?
只您一个人吗？
T: My son is flying, too.
还有我的儿子。
* * *
A: All right.
好的。
T: What is the airfare?
机票是多少钱？
* * *
A: Round-trip or one-way?
往返还是单程呢？
T: Round-trip.
是往返。
* * *
A: First class or coach?
头等舱还是经济舱？
T: We are going first class.
我们乘头等舱去。
* * *
A: It'll be $540.
是540美元。
C:What's children's fare?
儿童票价多少钱？
* * *
A: How old is he?
他几岁了？
T: He's three.
3岁。
* * *
A: It'll be $150. He'll pay two thirds of the full coach fare. So it's October 20 when you are travelling?
是150美元。他必须付经济舱票价的2/3。是10月20日要乘机吧？
T: That's right.
是的。
* * *
A: I'll get your tickets ready and mail them to you in a couple of days.
我会替您准备好机票，这几天就邮寄给您。
T: Thank you.
谢谢你。
* * *
A: Thank you for calling United Airlines.
联合航空公司谢谢您的惠顾。
3. 现场购票（1）
A: Welcome to China South Airlines. May I help you?
欢迎选择中国南方航空公司。有什么需要帮助的吗？
T: I need a ticket to Nagoya, Japan.
我需要一张去日本名古屋的机票。
* * *
A: We have two flights to Nagoya weekly: on Monday and Friday. The flights on Monday are direct and the one on Friday has a stopover in Tokyo. When will you fly to Nagoya?
我们每周去名古屋的航班有两次，周一和周五。周一航班是直达，周五的航班会在东京停留。您想什么时候搭乘飞机呢？
T: I prefer Monday.
我想要周一的。
* * *
A: Will this be round-trip or one-way?
您是要单程机票还是往返机票？
T: Round-trip, returning on the following Thursday.
往返机票，下周四返回。
* * *
A: How would you like to fly? Economy, business, or first class?
您是要经济舱、商务舱还是头等舱？
T: Business, Please.
商务舱。
* * *
A: And will anyone be traveling with you?
有人跟您一起搭乘飞机吗？
T: No, I'm traveling alone.
没有，我是一个人。
* * *
A: Ok, please give me a minute while I check price and availability. Oh, good, there are several seats still available. The flight departs at 9:20 a.m. and arrives in Nagoya at 4:40 p.m. The price is $821. Shall I book it for you?
好的，请稍等，我查一下是否有机票和价格。哦，很好，还有一些座位。周一的航班在上午09:20起飞，下午4:40抵达名古屋。票价是821美元，需要为您订票吗？
T: That's fine.
好的。
4. 现场购票（2）
A: Oriental Airline, can I help you?
东方航空公司。您有什么需要吗？
T: Yes. I'd like to reserve a seat to Singapore.
是的，我想订一张去新加坡的机票。
* * *
A: Just one moment, please. Let me check for you.
请稍等，我来查一下。
T: Okay.
好的。
* * *
A: We have two flights. One is at 3 p.m., and the other at 6 p.m. Both flights have seats available. Which would you like to take, sir?
我们有两趟航班，分别是下午3点和6点起飞。两趟航班都有座位，您想搭乘哪趟航班，先生？
T: I'd like to take the 3 p.m. flight.
我要三点的航班。
* * *
A: Which would you prefer, the first class or economy?
您想要什么舱？头等舱还是经济舱？
T: First class, please.
头等舱。
T: What time does the flight get to Singapore?
航班什么时候抵达新加坡？
* * *
A: At 9 o'clock. Any other questions?
九点。您还有其他问题吗？
T: When do I have to check in?
我什么时候办理登机？
* * *
A: You have to be there an hour before the departure. Thank you for flying with us.
您必须提前一小时到达机场办理。感谢您选择我们的服务。
5. 确认航班
A: Hello. This is United Airlines.
联合航空，您好。
T: I'd like to reconfirm my flight.
我想要再确认一下我的航班。
* * *
A: What's your name and flight number?
请告诉我您的名字与班机号码。
T: Tom Wood, UA 3124.
汤姆·伍德，UA 3124。
* * *
A: Sorry, I can't find your name on the reservation list.
抱歉，我在订位名单中找不到您的名字。
T: Then, do you have seats for new bookings on this flight?
那么这趟航班还有空位吗？
* * *
A: Sorry, this flight is full.
抱歉，这班飞机已客满。
T: Then, please give me a new reservation.
那么，请帮我重新订位。
* * *
A: OK, where are you traveling to, sir?
好的，请问您去哪里，先生？
T: I need to book a plane ticket to Paris.
我需要一张去巴黎的机票。
* * *
A: Round-trip or one-way?
单程票还是往返票？
T: One-way.
单程。
* * *
A: On what date would you like to fly?
您想要哪天的机票？
T: Saturday, February 10th.
周六，2月10号。
* * *
A: How many people will be traveling?
有多少人？
T: Just me.
就我一个人。
* * *
A: Which class do you prefer, first class, business class or economy class?
您想要什么舱位？头等舱，商务舱还是经济舱？
T: Economy, please. Economy class is the cheapest, right?
经济舱。经济舱是最便宜的，是吧？
* * *
A: Right. OK, the fare is $700.
是的。好的，费用是700美元。
6. 在旅行社预订机票
A: XinXing Traveling Agency. May I help you?
新兴旅行社，有什么我可以帮您的吗？
T: Yes, I'd like to make a plane reservation to Shanghai, China.
是的，我想预订去中国上海的飞机票。
* * *
A: Your name, please?
请问您的名字是？
T: Luke. I'd like to leave on April 16th.
卢克。我要4月16日的机票。
* * *
A: Let me see what's available. Yes, Air China has a flight at 7:15 in the morning on Aril 16th.
让我看看有没有空位。是的，中国航空在4月16日早上7点15分有一班班机。
T: Well, I need a business ticket.
好的，我要商务舱的机票。
* * *
A: Single ticket or return ticket?
单程票还是往返票？
T: Round-trip ticket. I will be back on April 25th. What's the fare, please?
往返。我要在4月25日返回。请问票价是多少？
* * *
A: Business fare for round-trip ticket from Beijing to Shanghai is 2000 yuan.
从北京到上海的往返商务舱机票是2000元。
T: I see. Here is the money. Is my ticket confirmed then?
好的。给你。那么我的机票已经确定的吗？
* * *
A: Yes, your seat is confirmed on that flight. Please arrive at the airport one hour before departure.
是的，您的机位在那班航班上已确定了。请在起飞前一个钟头到达机场。
T: Thank you.
谢谢你。
