T: So you ship each computer within five days and repair computers within two days.

S: We are committed to providing fast service.

T: And you really can distribute the computers within five days.

S: Generally, Yes, but our distribution costs are increasing.

T: It is more expensive to deliver to customers one by one.

S: Right, It is cheaper to send a whole truckload to one place.

T: Like a retailer outlet or a warehouse.

S: Instead we deliver to individual customers.

T: Distribution costs must be really high.

S: That is the problem, high distribution cost.

T: Why are the distribution costs skyrocketing?

S: Because we have more customers. It is the price of our success.

T: You mean you are successful at selling more computers.

S: And each computer must distribute to the individual customer.

T: So you can't take the advantage of economic scale.

S: That is right, if we sold one hundred computers, we have to deliver them to one hundred different locations.

T: No wander your distribution costs are through the rule.

S: If we do something quickly, we'll lose all our profits.

T: Direct computers sells computers all over the country?

S: That's right, send from distribution sites.

T: Ok. I wasn't sure about that.

S: Last year, we have just one central distribution port.

T: And since then you grown.

S: We have three main hubs, we just open the third.

T: That's a lot of growth.

S: With the additional hubs we're closer to the customer.

T: It should cut down the delivery time.

S: That was the idea.

How to answer other' thanks:

Thank you for your help. You are welcome./Pls don't mention it./Glad to give it./Any time./No problem at all./ I glad I can help./It is my pleasure.

You are a big help.