T: The results of our research are in.

H: Give it to me straight; what do I need to do?

T: As I explained to you last time.

H: Just give me the bottom line, say the explanations for later.

T: The bottom line, your customers want better selection and faster service.

H: There's not enough choose from, in my whole department store?

T: Especially in the areas of accessories, there’s not enough choice

H: The selection's too small, and the service is too slow.

T: That's it, in a nutshell.

H: Well, I can work with my buyers to improve products selection.

T: And you can work with your staff to improve their service.

H: Was my staff rude?

T: No, but not very helpful either.

H: They weren't willing to go the extra mile.

T: No, they weren't, and they weren't informed about the products.

H: And I bet they didn't offer suggestions on what to buy.

T: There also weren't enough sales clerks for peak hours.

H: On Saturday I suppose.

T: Saturday all day, all week during lunch, and after work.

H: I can heir more people for those times.

T: you have to train them?

H: Train them to respond quickly to customer needs.

T: Train them stay on top of the product line.

H: And train them to be one step ahead of the customers