Lesson Introduction: Welcome to EnglishPod, may I help you? In business and in life, a warm welcome is so important. In this podcast, we’re learning some great English phrases to use when you’re welcoming someone to your office.

A: Good afternoon. May I help you?
B: Yes, I’m here to see Joanna Stevens. I have an appointment at four.
A: Certainly, may I take your name? I’ll let her know you’ve arrived.
B: Sure, it’s Josh O’Neil.
A: Ms. Stevens will be with you momentarily. Can I offer you something to drink?
B: Yes, a coffee would be nice, thank you.
A: Here you are. Ms. Stevens is ready for you now.I’ll show you to her office, right this way.
A: Just watch your step here...

certainly  with out doubt; of course
may I take your name   polite way to ask for someone’s name
let (someone)know   tell someone
momentarily  in a very short time
be ready for you   is prepared to meet with you
show (someone) to   show a person the way to a place
right this way  phrase you use to show someone the direction to walk
administrative assistant  secretary
lobby  the waiting area of a building
front desk  the desk at the entrance of a building where the receptionist sits
field calls   receive and direct phone calls
switchboard  a system used to connect phone calls to many different phone lines within a building