Unit 4
Lesson 1
Exercise 3
...Can I help you?
...Paul Y Associates.Can I help you?
Good morning.Paul Y Associates.
Can I help you?
...in marketing,please.
...miss Chang in marketing,please.
...speak to Miss Chang in marketing,please.
I'd like to speak to Miss Chang in marketing,please.
Unit 4
Lesson 1
Exercise 7
OPERATOR:Good afternoon.
Bat Computers.Can I help you?
Hello.I'd like to speak to Mr Chi in Sales and Marketing,please.
It's about information on new products.
OPERATOR:Who's calling,please?
MS RAY:This is Ms Ray,
Jeanette Ray,from Apex Design.
OPERATOR:One moment please,Mr Ray.
MS RAY:Hello?
MR CHI:Hello,Ms Ray.How can I help you?
MS RAY:Well,Mr CHi,I'd like to have some information
about your new range of computer.
Can you send me something?
MR CHI:No problem,Ms Ray,
I'll send the information immediately.
Can you give me your address?
MS RAY:It's Dasan House.
D-A-S-A-N House,Tim Road,Bangkok.
MR CHI:So that's Dasan House,
Tim Road,Bangkok.Fine.
MS RAY:Thank you very much,Mr Chi.
MR CHI:My pleasure.
MS RAY:Goodbye.
MR CHI:Goodbye.
Unit 4
Lesson 1
Exercise 8
When I first moved to Britain,
I thought my English was quite good.
I could understand most of the things people said to me.
But when I started working in an office,
I had a lot of trouble.
The telephone was the worst thing.
I didn't know what to say when people ran.
And when I tried to call,I panicked.
Unit 4
Lesson 2
Exercise 1
Good Morning.Paul Y Associates.Can I help you?
MR WISLON:I'd like to speak to,
I think it's a Miss Chang,in the
...er...finance department,please...
I'm sorry.we don't have a Miss Chang in finance.
But I spoke to her a few weeks ago...Miss Chang!
OPERATOR:How do you spell that?
MR WISLON:C-H-A-N-G I think.
OPERATOR:OK.Hold the line,please.
No,sorry,there's no Miss Chang in the finance department.
MR WISLON:Oh dear...I need to speak to her
...Wait a minute...
I've got a note here with her name on it somewhere....no
OPERATOR:Good Morning.
Paul Y Associates.Can I help you?
MR WISLON:Extension 3476,please.
OPERATOR:Hold the line,please.
MR WANG:Marketing.Mw Wang speaking.
MR WISLON:Can I speak to Mr Zhai,please?
MR WANG:I'm sorry,he's in a meeting.
MR WISLON:Oh,er...
MR WANG:Can I take a message.
MR WANG:No,thanks.I'll call again later.
MR WANG:OK.Thank you.
Unit 4
Lesson 2
Exercise  3
RECEIVER  What's her name.
Her name's Halliday.H-A-L-L-I-D-A-Y.
How do you spell the name of the company.
CALLER  Apex Designs.A-P-E-X.
What's the name of the road again,please?
CALLER  Bukitima Road.B-U-K-I-T-I-M-A,Road.
RECEIVER How do you spell that?
CALLER  Fukuoka.F-U-K-U-O-K-A.
Sorry,which extension was that again.
CALLER  Extension 3985.3-9-8-5.
RECEIVER  I'm sorry,extension..
CALLER  2164.2-1-6-4
Unit 4
Lesson 2
Exercise 4
I'd like to speak to Mr Songinthorn,please.
YOU:I'm sorry,he's in a meeting.
Can I take a message?
No,thanks,I'll call again later.
2.Can I speak to Mr Songinthorn,please?
YOU:I'm sorry,he's on a business lunch.
Can I take a message?
Yes,please tell him Ms Kim -K-I-M-called.
3..CALLER:Is Mr Songinthorn there,please?
YOU:I'm sorry,he's in a production meetin
Can I take a message?
CALLER:No,thanks,I'll call again later.
4I'd like to speak to Victor Songinthorn,please.
I'm sorry,he's on a business trip today.
Can I take a message?
CALLER:Yes,please.
Tell him Su-Ann Park -P-A-R-K-called.
Unit 4
Lesson 2
Exercise 5
When I first came to work at Flence.
I couldn't get used to the phones ringing all the time.
My boss was terrible.
If a phone rang more than three times,
he used to shoud.
Are we trading today.
Answer the phone.
Of course,he was right.
Answering the phone promptly and efficiently.
is essential to good business practice.