Unit 7
Lesson 1
Exercise 1
Tiny Toys,good morning.Can I help you?
Yes,hello
...er,could I speak to Dan Howe,please?
Dan Howe?Yes,certainly...
just a moment,please.
Dan Howe,Buying.
Good morning,Mr Howe.
This is May Challong.
May Challong of Penang Plastics.
Penang Plastics,ah yes.Yes,May...?
Challong,May Challong.
Ah,Ms Challong,how can I help you?
Well,er,Mr Howe...
we have just launched a new range of products.
Hmm.
Yes,that's right,and new prices.
New prices?Oh!
Yes,so I'd like to make an appointment
to show you the new products.
MR HOWE:Yes,er,yes,Ms Challong.OK,when?
Would 3 o'clock on Wednesday be convenient?
MR HOWE:Let me check my diary.
Now Wednesday.Ah,Wednesday,
no,I'm sorry,I can't do that.
Oh,I see.Er,how about Friday?
MR HOWE:Friday?Yes,Friday's OK.
What time?
MS CHALLONG:10 o'clock?
Er,yes,yes,10 o'clock,that's fine.
MS CHALLONG:Oh,good,Mr Howe.
So,I'll see you on Friday at 10 o'clock,then.
MR HOWE:Yes,fine,OK.Goodbye then.
MS CHALLONG:Goodbye.
Unit 7
Lesson 1
Exercise 6
It's important to be clear on the phone,
expecially when you're making appointment
I used to be too nervous to confirm arrangements in English,
and sometimes I really wasn't sure what I'd agree.
I used to wait for people at 10 o'clock
and they'd turn up at 2 o'clock.
Now I repeat the details back to the person to make sure.
Unit 7
Lesson 2
Exercise 2
Come in ! Oh,hello,Kate.
KATE:Hello,Anna.
Er,have you got a moment?
ANNA:Yes.Sure,why?
Well,can you make a meeting on Thursday at 10.30?
ANNA:Thursday?
Erm,I'm not sure.Let me check my diary.
Ah yes,that's right.
No,I'm sorry,Kate.I can't do that.
DATE:What about 11 o'clock?
ANNA:No.I'm sorry.I'm on a business trip.
I'm in Chiang Mai all day.
KATE:Oh dear...
2.DATE:I'm sorry,Anna,
but can you rearrange your schedule?
ANNA:I'm sorry,I can't.
I arranged the trip last month,
it's a big customer.
But it's a very important meeting,Anna.
Our future depends on it.
Oh.OK,Kate,it'll be difficult...but
I'll try and rearrange my schedule.
KATE:Good!Thank you,Anna.
ANNA:Ok,I'll phone Chate now
and I'll let you know this afternoon.
KATE:Thank you.
3.KATE:Kate Lin,Export Sales.
ANNA:Hello,Kate.
KATE:Oh,hello,Anna.Well?
ANNA:Well,I phoned Chate.
KATE:Yes.
ANNA:He wasn't happy!  Oh!
But I've rearranged the business trip for the following week.
KATE:Oh good!
So,I can make the meeting on wednesday.
KATE:Wednesday!
ANNA:No,sorry!
Yes,I can make the meeting on Thursday.
OK,Anna.I'll see you on Thursday at 10:30.
ANNA:OK...Thursday at 10:30.Bye.
KATE:Goodbye.
Unit 7
Lesson 2
Exercise 3
1.Have you got a moment?
2.Can you make a meeting on Tuesday at 1 o'clock?
3.Can you make a meeting at 9:30 on Friday?
4.Can you come and see me this afternoon?
5.Can Mr Tran talk to you tomorrow?
6.Can you see Ms Hung now?
7.Have you got a moment?
Unit 7
Lesson 2
Exercise 4
sorry-I
I'm sorry--I can't.
I'm sorry I can't.
I'm--afraid--I
I'm--afraid--I'm rather busy.
I'm afraid I'm rather busy.
It'll
It'll be difficult but--I'll try.
It'll be difficult but I'll try.
I'll
I'll--let--you know this--afternoon.
I'll let you know this afternoon.
Unit 7
Lesson 2
Exercise 7
A:Sure.
B:Oh,dear.
A:Oh.
B:That's right.
A:Oh,good.
B:Mm.
Unit 7
Lesson 2
Exercise 8
I always like to be prepared for meeting
If someone walks up to me and says,'
'can you make a meeting now'?
I can't stand i
I want to know in advance
what we're going to be talking about.
So I'll usually say,
'I'm a bit busy at the moment,
but could we meet later on today.
Is that OK?'
Maybe I'm not too good at thinking on my feet.
Unit 7
Lesson 3
Exercise 1
MR YONG:HUK YOUNG,Overseas Sales.
MR LAWS:Hello,Mr Young.
This is Bob Laws.
MR YOUNG:Oh hello,Mr Laws.
How are you?
MR LAWS:Fine,Mr Yong.
How about you?
MR YONg:Oh,fine,busy but fine!
So...what can I do for you?
Well,Mr Yong,it's about the meeting...
MY YONG:Meeting?What meeting?
Er...the meeting on the 28th of May.
MR YONG:Oh yes,of course.
MR LAWS:Well,I have a problem.
MR YONG:Oh?
Yes,something urgent has come up.
MR YONG:Something urgent?
Yes,I've got to go to a sales conference,
so I'm afraid I won't be able to make it.
Could we rearrange the meeting?
MR YONG:Yes,certainly,Mr Laws.
When would be convenient?
MR LAWS:How about the 5th of June?
MR YONG:Ah...Ah no,I'm sorry,
I'm busy on the 5 th.
I'm on a business trip.
Ah I see,OK,er...how about the 10th?
MR YONG:The 10th?
MR LAWS:Yes,the 10th,at 3 o'clock.
MR YONG:Hmm,3 o'clock.
MR LAWS:Is that OK?
Well,the afternoon's difficult...
but I suppose I could rearrange my 2.30 appointment.
MR LAWS:Oh no,no Mr Yong,no!
Er...what about the morning of the 10th...er,about 9.30?
MR YONG:Hmm.10.30?
MR LAWS:OK,10.30.
MR YONG:Yes,that suits me fine.
MR LAWS:Good,I'll see you then.
Unit 7
Lesson 3
Exercise 5
If you have a lot of meetings in a day
everybody has to be punctual
or the whole day is wasted sometime
And if the meeting is in English,
then I like to have as much information in front of me
on paper,as I can.
I can follow what's going on far more easily then.
Unit 7
Lesson 4
Exercise 4
JU LI:And now,the economy.
In our previous news bulletin,
we brought you the news
that the Bank of England raised interest rates today.
I've got Andrew pound,
our business correspondent in the studio.
Andrew,could you just explain?
Why did the Bank of England raise interest rates today?
Well,Ju Li,the government is worried about inflation.
At the moment,inflation is too high.
JU LI:I see.
So what are the implications of this move?
Well,as ever,with a rise in interest rates,
there are various implication
some short term and some some long term.
JU LI:OK,what about the short term?
ANDREW:Well,in the short term,
investment levels will probaby fall.
JU LI:And if investment levels decrease,
what does this mean for jobs?
Well,if there is less investment in business,
then this could result in higher unemployment in the long term.
JU LI:And in the other implications?
ANDREW:Well,it's good news for the consumer.
JU LI:Oh,some good news!
Yes,businesses will be competing against each other
to sell their products
so in the short term prices will probably fall.
JU LI:Andrew,thank you.
Unit 7
Lesson 4
Exercise 6
When you're in business,
you have to know what's happening in your econom
not only in your own country,
but in the countries of your suppliers or your buyer
You have to be prepared for a rise or a fall in interest rates,
you have to know what's happening to price
It can all affect your business.