1-- Hello, what can I do for you?

2-- Hello. I'm sorry to tell you that I've lost my credit card this morning. I want to report the loss and replace a card.

1-- Don't worry. I will help you soon. Please fill in this form first. And write down your name, your account number and the amount in your card please.

2-- Done!

1-- OK. May I see your ID card? (Steven passed his ID card.) Please wait for a moment. Let me go and check the account. (A few minutes later.) We have locked your card. You can come here to renew the account and get a new card a week later. Your money will not be lost.

2-- Thank goodness.

1-- Please pay 10 yuan,the handling charge.

2-- OK! Thank you very much. See you a week later.

1-- See you!

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注解：
 
1.credit card信用卡  
2.replace代替   
3.account账户

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译文：

1--您好，请问您要办理什么业务？
2--你好。我很抱歉地告诉你，今天早上我把信用卡弄丢了。我想挂失并且补办张卡。
1--不要担心，我马上帮你办理。请您先把这张表填一下。在表上写上您的名字、账户号还有卡上金额。
2--填好了。
1--好的。请出示下您的身份证。（史蒂文把身份证递过去。）请等一下。我帮您去查一 查。（几分钟过去了。）您的卡已经被锁定了。一周以后你可以来这里办理解挂手续，并领新卡。您的钱不会丢的。
2--谢天谢地。
1--请付10元挂失手续费。
2--好的。非常感谢。一周后见！
1--再见!