1--This is the Bell Captain's Desk. May I help you?
 
2--Yes,I've been waiting for my bags to be sent up for the last half hour. Where are they?
 
1--I'm very sorry to hear that. May I have your name and room number,please?
 
2--Yes , it's Yao Lan. Room 406.
 
1--How many pieces did you have?
 
2--Two suitcases and a handbag. The suitcases are blue and the shoulder bag is red.
 
1--Is there a name tag attached to them?
 
2--Yes , there is.
 
1--We're very sorry for the delay. I'll check immedi-ately and call you back.
 
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注解：
 
1.be sent up被送上去  
2.handbag手提包
3.attached把…附(在…上)
   
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译文：
 
1--服务台。能为您效劳吗?
2--是这样的，我等行李送上来至少等了半个小时。行李哪里去了?
1--非常抱歉，请问您的姓名及房间号码?
2--好的，我是406号房的姚岚。
1--您有多少件行李?
2--两个旅行箱和一个手提包。旅行箱是蓝色的，手提包是红色的。
1--上面有标签吗?
2--是，有的。
1--对不起，耽搁了您的时间，我立刻检查并给您回电。