2--Yes.I'm sorry, but I've lost my passbook.
 
1--Well. Can you tell me how much you have deposited?
 
2--About RMB 12,000.
 
1--Please let me have your name and your savings account number if you remember it.
 
2--I'm Bob Brown. But I can't recall my account number.
 
1--Don't worry, Mr. Brown. Let me try to check it for you. One moment, please.Yes, I have your account number here.The balance is exactly RMB 12,000
 
2--Thank goodness. It is still there. Thank you very much.
 
1--It's my pleasure. Please fill out this lost passbook bill and list the code word you used when you first opened your account.
 
2--OK.
 
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注解：
 
1.passbook存折
2.deposited将(钱)存入银行  
3.One moment等一下
 
===================================
译文：
 
1--我能帮什么忙吗?
2--是的。很抱歉我存折丢了。
1--是那样啊。那么您能告诉我您存了多少钱吗?
2--大约人民币12 000元。
1--如果您记得的话请告诉我您的姓名和您的账号。
2--我叫鲍伯•布朗，但我想不起账号了。
1--不用着急，布朗先生，让我查一下，请稍等。是的，我查到了您的账号。您账户余额确实是人民币12 000元。
2--谢天谢地。钱还在。谢谢。
1--不用谢。请填写存折遗失单，然后写明您开户时使用的密码。
2--好的。