I flew into Atlanta the afternoon before a big meeting. I hailed a taxi at the airport and told the driver the name of the hotel. I asked him how long it would take to get there. He said it would only be 20 minutes. I sat back and relaxed.
We got to the hotel and the doorman helped me take my luggage to the check-in desk . I said to the front-desk employee,
Rob: Hi, I'm checking in . The last name is Rama.
Clerk: Yes, here is your reservation . You have a standard room reserved for two nights. Is that right?
Rob: Actually, no. It should be a suite . I had booked a non-smoking king .
Clerk: Oh, my mistake. The reservation is for a suite and it is a non- smoking room with a king bed. I'm sorry for the error.
Rob: That's okay. I'm here a little early. Is it possible to check in right now?
Clerk: Sure, that's no problem. May I have your credit card? We need a credit card on file for your room charges and incidentals .
Rob: Here it is.
Clerk: Okay, now if you could please verify the room rate here, initial next to the X , and sign right here. How many keys will you need?
Rob: Oh, just one.
Clerk: Okay, you're all set. You're in room 1201. Take the elevators to the 12th floor and it will be on your left. Do you need any help with your bags?
Rob: No, I'm fine. Thanks.
Clerk: Enjoy your stay .