I think leadership is about three things:...
我认为领导力有三大要素：
...capability, collaboration, and character.
…能力、协作及品行
Let me talk briefly about those three and then I'm going to take your questions.
这里我想谈一谈这三大要素，然后我将回答大家的提问。
Capability.
能力，
Of course we think about capability, we think about skills;...
当然，当我们想到能力时，我们会想到技能，…
...we think about experiences.
我们会想到经验。
But sometimes, the most important capability you can have...
但有时，你所拥有的最重要的能力
...is the capability to ask a question and hear the answer.
就是询问问题及倾听答案。
I tell people all the time that the single best leading indicator...
我一直告诉人们最好的领先指标…
...of whether a business is doing well or a business is doing poorly is customer satisfaction.
业务是否进展顺利或表现不佳的领先指标是客户满意度。
They can't always tell you what they want...
...but they can always tell you what's wrong.
And every time they tell you something that's wrong, it's an opportunity.
Way back in 2002, we were going through the proxy battle and the merger...
...and I made the incredibly outrageous comment...
...that Hewlett-Packard would become the leading technology company in the world...
...and would beat both IBM and Dell.
Everyone thought I was nuts.
The truth is Dell's problems were all foreseeable.
All you had to do was look at the fact that they had quit innovating;...
...they had stopped taking risks;...
...they were relying on the same competitive model for too long.
So capability, you've got to ask the right questions.
Capability, you have to celebrate new ideas, take risks all the time, try new things...
...because however good the answers you have had are,...
...every person, every organization eventually reaches a time...
...when the old answers aren't good enough anymore.
The other important part about capability I think, is to keep learning,...
...to learn something every day.
And a big part of that difference is, the people who keep learning,...
...who keep trying new things are vibrant; and the people who stop learning...
...and stop trying new things are old before their time.
It is why, or maybe it's another application of something Charles Darwin said.
Charles Darwin said,...
..."It is not the strongest of the species that survives,..."
"...nor the most intelligent but those most adaptive to change."
