Xinhua News Agency, Chongqing, April 19 (Reporter Zhou Kai) In response to the recent problems such as the obvious increase in gas charges after the replacement of gas meters reported by some citizens, the Chongqing Government Information Office held a press conference on the evening of the 19th to inform the investigation of the joint investigation team stationed in gas enterprises and found out that there were problems such as overcharging and overcharging reflected by some citizens in gas enterprises such as Chongqing Gas Group.
新华社重庆4月19日电（记者周凯）针对近期部分市民反映燃气表更换后燃气费用明显上涨等问题，19日晚，重庆市政府新闻办公室举行新闻发布会，通报联合调查组进驻燃气企业调查情况，查明重庆燃气集团等燃气企业存在部分市民反映的多计多收费等问题。
At the press conference, Quan Wei, deputy Secretary-General of Chongqing Government, introduced that the joint investigation team set up four special inspection teams to enter Chongqing Gas Group and other gas enterprises, eight on-site inspection teams to carry out household investigations, dispatched 978 law enforcement personnel, and introduced professional accounting firms to conduct third-party audits. And invited 108 deputies of the municipal People's Congress, members of the municipal Political Consultative Conference, consumer representatives, news media reporters, etc. to participate in the whole process, and related enterprises have accepted 26,000 complaints.
在新闻发布会上，重庆市政府副秘书长全伟介绍，联合调查组成立4个专项检查组进驻重庆燃气集团等燃气企业，8个现场核查组开展入户调查，累计出动执法人员978人次，引入专业会计师事务所进行第三方审计，并邀请108名市人大代表、市政协委员、消费者代表、新闻媒体记者等全程参与，相关企业累计受理投诉2.6万件。
The joint investigation team has found that Chongqing Gas Group and other gas enterprises have six problems such as overcharging gas fees reflected by some citizens: First, there are problems of wrong copying and illegal estimation. For example, the investigation found that from January to April 2024, the Shapingba Branch of Chongqing Gas Group produced 1,085 cases of increased gas consumption due to manual input errors, involving 190,500 cubic meters of gas, and 106 cases of increased gas consumption due to non-occupancy estimation errors, involving 11,600 cubic meters. The long-term failure to enter the household meter reading resulted in the cumulative number of meter reading charges at the higher ladder price of 234, involving 279,100 cubic meters.
联合调查组现已查明，重庆燃气集团等燃气企业存在部分市民反映的多计多收燃气费等6个方面的问题：一是存在错抄和违规估抄的问题。如，调查发现，重庆燃气集团沙坪坝分公司2024年1-4月因手动录入错误产生用气量增高的1085笔、涉及气量19.05万立方米，未入住估抄错误产生用气量增高的106笔、涉及1.16万立方米，长期未成功入户抄表造成累计抄表数按更高阶梯价格收费234笔、涉及27.91万立方米。
Second, there is the problem of chaotic gas charging cycle. For example, one month before the annual price adjustment, Chongqing Gas Group required the completion of all residential customers' meter reading work, but in the implementation process, problems such as normal estimation and centralized liquidation before price adjustment led to gas fees rising.
二是存在燃气计费周期混乱的问题。如，重庆燃气集团在每年价格调整前一个月，要求完成所有居民客户抄表工作，但在执行过程中，出现平时估算、调价前集中清算导致气费大涨等问题。
Third, there is the problem of inadequate implementation of price policies. For example, the investigation found that on April 15, 2024, a public rental tenant in Shapingba had no gas meter reading record for 3 years and 3 months, and the gas consumption recorded by the party in a one-time meter reading at the time of check-out reached 943 cubic meters. Chongqing Gas Group calculated the charge according to a charging cycle, and the gas collection fee was 237.5 yuan.
三是存在价格政策执行不到位的问题。如调查发现，2024年4月15日，沙坪坝某公租房租赁户有3年零3个月无燃气抄表记录，退房时当事人一次性抄表记录的用气量达943立方米，重庆燃气集团按一个计费周期进行阶梯计价计算收费，多收气费237.5元，该情况已立案调查。
Fourth, the table change work organization is disorderly. The technology of charging and collecting system in gas enterprise is backward and its operation is unstable, which results in data disorder. For example, a community in Jiangbei began to replace the smart meter in July and August 2023, but the staff of Chongqing Gas Group only handed the user information to the gas company's entry system after replacing a batch of tables, and there was a time difference in the middle, resulting in larger gas consumption than usual and higher costs than usual.
四是换表工作组织无序。燃气企业计费、采集系统技术落后、运行不稳定，造成数据紊乱。如，江北一小区2023年7、8月份开始更换智能表，但重庆燃气集团工作人员是换完一个批次的表后，才将用户信息交到燃气公司录入系统，中间存在时间差，造成比平时用气量大，费用比平时高。
Fifth, the work force is seriously insufficient. Some gas companies do not manage meter readers in place, such as the number of customers managed by the branch is 525,000, of which 141,000 need to read meters in the household, and only 18 meter readers are configured, leading to problems such as perfunctory staff reading meters at will.
五是工作力量严重不足。部分燃气公司对抄表员管理不到位，如一分公司管理客户数为52.5万户，其中需要入户抄表的为14.1万户，仅配置抄表员18名，导致工作人员敷衍了事随意抄表等问题。
Sixth, the internal supervision and management of some gas enterprises are not in place. Failed to perform business review, supervision and management duties in accordance with regulations, and found problems such as meter reading cycle fluctuations, meter reading into households is not in place, abnormal data is not timely, and deviation correction is not in place.
六是部分燃气企业内部监督管理不到位。未按规程履行业务复核、监督管理职责，对抄表周期波动、抄表入户不到位、异常数据等发现问题不及时、纠偏更正不到位。
In response to the above problems, the gas company will be required to refund the full amount of the overcharged gas fees that have been investigated and confirmed. For the investigation of illegal clues found in enterprises, the investigation team handed over to the relevant departments to speed up the disposal according to law, has been filed and investigated 14 cases, will seriously pursue accountability.
针对以上问题，对已经调查确认多收取的燃气费，将责成燃气企业进行全额退款。对于调查发现企业违法违规的问题线索，调查组移交相关部门加快依法处置，现已立案调查14件，将严肃追责问责。
The investigation team has informed the higher authorities of Chongqing Gas Group and other gas enterprises of the investigation. It is reported that the higher authorities of Chongqing Gas Group have decided to remove Che Dechen Chongqing Gas Group Party secretary and general manager, and ask the shareholders' meeting to remove his chairman, and send a working group to settle in Chongqing Gas Group to carry out a thorough investigation and rectification of relevant problems. From the current investigation and verification, no problems have been found in gas meter measurement and quality, gas quality, and changing gas meter measurement through remote control.
调查组已将调查情况通报重庆燃气集团等燃气企业的上级机构。据悉，重庆燃气集团上级机构已决定免去车德臣重庆燃气集团党委书记、总经理职务，并提请股东大会免去其董事长职务，同时派出工作组入驻重庆燃气集团，对相关问题开展彻查整改。从目前调查核实的情况看，尚未发现燃气表计量和质量、燃气质量、通过远程操控改变燃气表计量等问题。
新华社重庆4月19日电（记者周凯）针对近期部分市民反映燃气表更换后燃气费用明显上涨等问题，19日晚，重庆市政府新闻办公室举行新闻发布会，通报联合调查组进驻燃气企业调查情况，查明重庆燃气集团等燃气企业存在部分市民反映的多计多收费等问题。
At the press conference, Quan Wei, deputy Secretary-General of Chongqing Government, introduced that the joint investigation team set up four special inspection teams to enter Chongqing Gas Group and other gas enterprises, eight on-site inspection teams to carry out household investigations, dispatched 978 law enforcement personnel, and introduced professional accounting firms to conduct third-party audits. And invited 108 deputies of the municipal People's Congress, members of the municipal Political Consultative Conference, consumer representatives, news media reporters, etc. to participate in the whole process, and related enterprises have accepted 26,000 complaints.
在新闻发布会上，重庆市政府副秘书长全伟介绍，联合调查组成立4个专项检查组进驻重庆燃气集团等燃气企业，8个现场核查组开展入户调查，累计出动执法人员978人次，引入专业会计师事务所进行第三方审计，并邀请108名市人大代表、市政协委员、消费者代表、新闻媒体记者等全程参与，相关企业累计受理投诉2.6万件。
The joint investigation team has found that Chongqing Gas Group and other gas enterprises have six problems such as overcharging gas fees reflected by some citizens: First, there are problems of wrong copying and illegal estimation. For example, the investigation found that from January to April 2024, the Shapingba Branch of Chongqing Gas Group produced 1,085 cases of increased gas consumption due to manual input errors, involving 190,500 cubic meters of gas, and 106 cases of increased gas consumption due to non-occupancy estimation errors, involving 11,600 cubic meters. The long-term failure to enter the household meter reading resulted in the cumulative number of meter reading charges at the higher ladder price of 234, involving 279,100 cubic meters.
联合调查组现已查明，重庆燃气集团等燃气企业存在部分市民反映的多计多收燃气费等6个方面的问题：一是存在错抄和违规估抄的问题。如，调查发现，重庆燃气集团沙坪坝分公司2024年1-4月因手动录入错误产生用气量增高的1085笔、涉及气量19.05万立方米，未入住估抄错误产生用气量增高的106笔、涉及1.16万立方米，长期未成功入户抄表造成累计抄表数按更高阶梯价格收费234笔、涉及27.91万立方米。
Second, there is the problem of chaotic gas charging cycle. For example, one month before the annual price adjustment, Chongqing Gas Group required the completion of all residential customers' meter reading work, but in the implementation process, problems such as normal estimation and centralized liquidation before price adjustment led to gas fees rising.
二是存在燃气计费周期混乱的问题。如，重庆燃气集团在每年价格调整前一个月，要求完成所有居民客户抄表工作，但在执行过程中，出现平时估算、调价前集中清算导致气费大涨等问题。
Third, there is the problem of inadequate implementation of price policies. For example, the investigation found that on April 15, 2024, a public rental tenant in Shapingba had no gas meter reading record for 3 years and 3 months, and the gas consumption recorded by the party in a one-time meter reading at the time of check-out reached 943 cubic meters. Chongqing Gas Group calculated the charge according to a charging cycle, and the gas collection fee was 237.5 yuan.
三是存在价格政策执行不到位的问题。如调查发现，2024年4月15日，沙坪坝某公租房租赁户有3年零3个月无燃气抄表记录，退房时当事人一次性抄表记录的用气量达943立方米，重庆燃气集团按一个计费周期进行阶梯计价计算收费，多收气费237.5元，该情况已立案调查。
Fourth, the table change work organization is disorderly. The technology of charging and collecting system in gas enterprise is backward and its operation is unstable, which results in data disorder. For example, a community in Jiangbei began to replace the smart meter in July and August 2023, but the staff of Chongqing Gas Group only handed the user information to the gas company's entry system after replacing a batch of tables, and there was a time difference in the middle, resulting in larger gas consumption than usual and higher costs than usual.
四是换表工作组织无序。燃气企业计费、采集系统技术落后、运行不稳定，造成数据紊乱。如，江北一小区2023年7、8月份开始更换智能表，但重庆燃气集团工作人员是换完一个批次的表后，才将用户信息交到燃气公司录入系统，中间存在时间差，造成比平时用气量大，费用比平时高。
Fifth, the work force is seriously insufficient. Some gas companies do not manage meter readers in place, such as the number of customers managed by the branch is 525,000, of which 141,000 need to read meters in the household, and only 18 meter readers are configured, leading to problems such as perfunctory staff reading meters at will.
五是工作力量严重不足。部分燃气公司对抄表员管理不到位，如一分公司管理客户数为52.5万户，其中需要入户抄表的为14.1万户，仅配置抄表员18名，导致工作人员敷衍了事随意抄表等问题。
Sixth, the internal supervision and management of some gas enterprises are not in place. Failed to perform business review, supervision and management duties in accordance with regulations, and found problems such as meter reading cycle fluctuations, meter reading into households is not in place, abnormal data is not timely, and deviation correction is not in place.
六是部分燃气企业内部监督管理不到位。未按规程履行业务复核、监督管理职责，对抄表周期波动、抄表入户不到位、异常数据等发现问题不及时、纠偏更正不到位。
In response to the above problems, the gas company will be required to refund the full amount of the overcharged gas fees that have been investigated and confirmed. For the investigation of illegal clues found in enterprises, the investigation team handed over to the relevant departments to speed up the disposal according to law, has been filed and investigated 14 cases, will seriously pursue accountability.
针对以上问题，对已经调查确认多收取的燃气费，将责成燃气企业进行全额退款。对于调查发现企业违法违规的问题线索，调查组移交相关部门加快依法处置，现已立案调查14件，将严肃追责问责。
The investigation team has informed the higher authorities of Chongqing Gas Group and other gas enterprises of the investigation. It is reported that the higher authorities of Chongqing Gas Group have decided to remove Che Dechen Chongqing Gas Group Party secretary and general manager, and ask the shareholders' meeting to remove his chairman, and send a working group to settle in Chongqing Gas Group to carry out a thorough investigation and rectification of relevant problems. From the current investigation and verification, no problems have been found in gas meter measurement and quality, gas quality, and changing gas meter measurement through remote control.
调查组已将调查情况通报重庆燃气集团等燃气企业的上级机构。据悉，重庆燃气集团上级机构已决定免去车德臣重庆燃气集团党委书记、总经理职务，并提请股东大会免去其董事长职务，同时派出工作组入驻重庆燃气集团，对相关问题开展彻查整改。从目前调查核实的情况看，尚未发现燃气表计量和质量、燃气质量、通过远程操控改变燃气表计量等问题。
