服务英语·接待处 黄金句
1. 欢迎顾客
1) Welcome to Xinxin Travel Agency. What can I do for you?
欢迎来到新新旅行社，有什么需要帮助的吗？
2) Good morning, sir/madam. What service can I provide for you?
早上好，先生/女士。有什么能为您服务的吗？
3) How are you doing? May I help you?
您好，我可以帮您吗？
4) Welcome. Xinxin travel agency is ready to offer service at any time.
欢迎光临，新新旅行社随时为您服务。
5) Good afternoon. Which traveling line do you want to consult?
下午好，请问您想咨询到哪儿的旅游路线呢？
2. 确认预订
1) Have you reserved in advance?
请问您有预订吗？
2) We have to affirm the client's information. Can I have your name, please?
我们需要确认一下顾客信息。请问您叫什么名字？
3) Can you tell me your telephone number?
请问您的电话号码是多少？
4) What's your ID card number?
您的身份证号码是多少？
5) What you have reserved is a five-day tour to Beijing which also includes Shanghai. Is it right?
您预订的是一个5天行程，目的地是北京，其中还包括上海，对吗？
3. 无提前预订
1) Have you planned your trip?
请问您对旅行有什么安排吗？
2) When are you planning to travel?
请问您打算什么时候去旅行？
3) I'm going to make a travel during the National Day holiday, but I have not figured out an exact plan.
我想在国庆假期期间出去旅游，但却没有想出一个确切的计划。
4) I want to consult your travel agency. Can I have some information about going sightseeing?
我想在你们旅行社咨询一下。能给我些观光信息吗？
5) Our travel agency offers various traveling lines. You can see if there is a route you prefer.
我们旅行社有很多种旅行线路，您可以看看有没有喜欢的。
6) Are you willing to make a tour within the country or abroad?
您是想在国内旅行还是想出国旅行？
4. 旅行线路信息介绍
1) What would you like to know?
您想了解些什么呢？
2) I'd like to know some information about holidays in Japan.
我想了解一些在日本度假的信息。
3) Can I have some information about going sightseeing?
能给我介绍些景点吗？
4) The tour is arranged by our local agent.
这趟旅行是由我们的当地代理商安排的。
5) How often does this line set out?
这条线路多久一次？
6) There is a travel group to the Yellow Mo-untain every day.
每天都有去黄山的旅行团。
7) How many items are included in the tour fee?
旅行费中都包含哪些项目？
8) Here are some brochures. They can give you some information.
这里有一些小册子，它们能为您提供一些信息。
9) We can also reserve hotel rooms for you.
我们还会为您预订酒店房间。
10) This tour includes dinners.
这趟旅行包含晚餐。
11) It will take two hours on the road.
路上将花费2小时。
5. 旅行线路推荐
1) May I suggest you our 3-day-2-night package tour?
我想给您推荐一下我们3天2夜的包办游。
2) Could you arrange a trip for me?
你能帮我安排一趟旅行吗？
3) Could you recommend some tours which are very popular in recent days?
你能给我推荐一些最近比较受欢迎的旅行线路吗？
4) I want to recommend you our classic route which is a seven-day tour to Beijing.
我想给您推荐一条我们的经典线路，是去北京的7日游。
5) We are offering you an interesting program that has characteristic of Chinese national culture.
我们为您推荐一项非常有趣的项目，这个项目富有中国民族文化的特征。
6. 关于旅行的其他方面
1) Do you need a tour guide?
你们需要导游吗？
2) Can you provide me with the invoice?
你们能提供发票吗？
3) May I have your brochure?
我可以看一下你们的宣传册吗？
