服务英语·上菜服务 情景对话
1. 上菜
W=Waiter (服务员) C=Customer (顾客)
W: Your Roast Beijing Duck.
您的北京烤鸭来了。
C: Ah, it looks good. Can you tell me how to eat it?
啊，看起来真不错。告诉我怎么吃行吗？
* * *
W: Yes, please wrap the Beijing Duck in the pancake with the spring onion and the sweet bean sauce. You'll find it tastes better.
好的，请把北京烤鸭包在饼里加上葱和甜面酱。您会发现味道更好。
C: I'll have a try. Hmm, good indeed.
我试试。嗯，果然不错。
* * *
W: Your fried shrimp balls.
您的炸虾球到了。
C: Shrimp! Are you sure there's a shrimp inside? It doesn't look like it!
虾！你确信里边会有虾吗？看上去不像虾。
* * *
W: Please have a try, madam. And you'll see the shrimp.
您先尝一口试试，您会看到虾的。
C: Hmm, what's the seasoning made from?
嗯，佐料是什么做的？
* * *
W: It's mixture of pepper and various spices. It should be sprinkled on your food.
是由胡椒和各种香料混合而成的。这种调料应撒在您的食物上。
C: I see. Thanks.
知道了，谢谢。
* * *
W: Your soup, madam. May I serve you?
我可以上您的汤了吗？
C: Yes, please.
请吧。
* * *
W: This is the complete course. There is the dessert to follow. This is your dumplings. Please put a little vinegar on the plate and dip them into it before eating.
这是全部的菜了，接下来是甜点。这是您的饺子，请在盘子上倒点醋，浸一浸再吃，
C: OK. It's really delicious.
好的，味道真不错。
* * *
W: Would you like something else to drink?
您想喝些什么吗？
C: No, I think that's enough for me. Thank you for your service.
不用了。我想已经够我吃的了。谢谢你的服务。
* * *
W: You're welcome, madam. Please enjoy your meal.
不客气，女士。请慢慢享用。
2. 客人催促上菜
W=Waiter (服务员) C=Customer (顾客)
C: Excuse me?
打扰一下。
W: Yes, miss. What can I do for you?
是的，小姐，有什么需要我帮忙的吗？
* * *
C: I ordered my dish about half an hour ago, but it hasn't arrived yet.
我半小时前点了菜，但是到现在还没上。
W: I am sorry for that. I'm going to check with the chef right now.
非常抱歉，我马上去跟主厨核对一下。
* * *
C: OK.
好的。
W: Miss, I just checked with the kitchen and they said your order will be coming soon.
小姐，我刚刚跟厨房核对过了，他们说您点的菜马上就来。
* * *
C: Thank you.
谢谢。
W: Miss, I'm very sorry for the delay. Please enjoy this glass of wine free for the inconvenience. Again, I'm terribly sorry to keep you wait so long.
小姐，非常抱歉上菜晚了，请接受这杯免费的葡萄酒，以弥补我们给您造成的不便，再次向您表示歉意，让您久等了。
* * *
C: It doesn't matter.
没关系。
3. 上错菜
W=Waiter (服务员) C=Customer (顾客)
W: Here is the fried beef with green pepper.
这是您的青椒炸牛肉。
C:It looks good, and I have ordered another dish—beancurd in chilli sauce.
看起来真不错。我还点了另一道菜——麻婆豆腐。
* * *
W: Oh. It's coming.
噢，这道菜来了。
C: What is this?
这是什么菜？
* * *
W: It's sweet and sour spare ribs.
这是糖醋排骨。
C: I'm afraid there is a mistake. I ordered a sweet and sour grouper.
恐怕你上错了吧，我点的是糖醋石斑鱼。
* * *
W: Let me have a check…I'm sorry, sir. It's my fault. I'll change it for you right away, but you have to wait another 15 minutes. Would you please have some drinks while you are waiting? It's on the house.
让我查看一下……抱歉，先生，是我上错了。我现在就去帮您换一下，可是您得再等上15分钟。能否请您边喝饮料再等一会儿，饮料由我们餐厅免费提供。
C: That's all right.
好吧。
* * *
W: Thank you, sir. It will not happen again.
谢谢你，先生。这样的事情不会再发生了。
