服务英语·门厅服务 情景对话

1. 预订客房

C=Clerk (前台职员) G = Guest (宾客)

C: Good afternoon. Can I help you?

下午好，我能为您提供什么帮助吗？

G: Yes, I'd like to book a single room for Sunday next week.

在下周日我想预订一个单人间。

* * *

C: That's fine, sir. A single room for Sunday, November 12th.

好的，先生。11月12日（周日），一个单人间。

G: What is the rate, please?

请问价格如何？

* * *

C: The current rate is $120 per night.

120美元每晚。

G: OK. I'll take it.

好的，我预订了。

* * *

C: Very good. Could you tell me your name, sir, please?

好的，请问先生您的名字？

G: Yes, it is Smith.

史密斯。

* * *

C: How long will you be staying?

请问您打算住几天？

G: I'll be leaving Monday morning.

我准备周一早上离开。

* * *

C: Thank you very much, and we look forward to seeing you next Sunday.

谢谢您的预订，期望下周日能见到您。

G: Good. That's all settled then. Goodbye.

好，那一切搞定了，再见。

* * *

C: Goodbye.

再见。

2. 入住酒店

C=Clerk (前台职员) G = Guest (宾客)

C: Good afternoon. Can I help you?

下午好，我能为您提供什么帮助吗？

G: Yes, I'd like to check in and I have had a reservation before.

我之前已经预订了，现在想要入住贵酒店。

* * *

C: Certainly. Can I have the name, please?

当然可以，能告诉我您的姓名吗？

G: My name is Smith.

史密斯。

* * *

C: OK, your room is 505 on the fifth floor. Follow me, please.

好的。您的房间号码是五层的505号房。请跟我走吧。

G: This is your room. How do you like it?

这是您的房间，您觉得怎样？

* * *

C: Oh, I like it very much.

嗯，我很喜欢。

G: I hope you will enjoy your stay in Hangzhou.

希望您在杭州过的愉快。

* * *

C: Sure I will. By the way, How about breakfast in your hotel?

我会的。顺便问一下，酒店的早餐是怎样安排的？

G: Breakfast is served between 6:30 a.m. and 9 a.m.. If there's nothing else, I think I must leave now.

早餐是早晨6点30到9点，那如果没有其他事情，我就下去了。

* * *

C: Thank you for all you have done.

谢谢你。

G: It's my pleasure.

这是我的荣幸。