服务英语·洗衣服务 情景对话
1. 解释干洗服务
R= Room Attendant (客房服务员) G= Guest (宾客)
R: Excuse me. Do you have any laundry? The laundry man is here to collect it.
打扰。请问您有要洗的衣物吗？洗衣房员工来取要洗的衣物。
G: No, not now, thank you.
没有，现在没有。谢谢。
* * *
R: If you have any, please just leave it in the laundry bag behind the bathroom door. The laundry man comes over to collect it every morning.
如果有的话，请把它留在浴室门后的洗衣袋里。洗衣房的员工每天早上会过来把它取走。
G: Thank you.
谢谢。
* * *
R: Please tell us or notify us in the list whether you need your clothes ironed, washed, dry-cleaned or mended and also what time you want to get them back.
请告诉我们或者列个清单告知我们你是否想要你的衣物熨烫、水洗、干洗或者修补及你想取回的时间。
G: I see. What if there is any laundry damage? I wonder if your hotel has a policy on dealing with it.
明白。如果洗衣造成损坏怎么办？我想知道你们是否有处理规定？
* * *
R: In such a case, the hotel should certainly pay for it. The indemnity shall not exceed ten times the laundry cost.
如果出现这种情况，当然宾馆会赔偿。但赔偿不能高于洗衣费用的十倍。
G: That sounds quite reasonable. I hope there's no damage at all.
听起来挺合理。我还是希望不会造成损坏。
* * *
R: Don't worry, sir. The Laundry Department has wide experience in their work.
不用担心，先生。我们的洗衣部很专业并且经验丰富。
G: All right. Thank you for your information.
好的。谢谢你提供的信息。
* * *
R: Not at all.
不客气。
2. 要求洗衣服务
R= Room Attendant (客房服务员) G= Guest (宾客)
R: Can I help you?
我能帮助你吗？
G: Yes. I have some laundry to be done.
是的。我有一些衣服要洗。
* * *
R: Certainly, sir. Could you fill out the laundry form, please?
当然可以，先生。您能填写一下洗衣单吗？
G: May I use your pen?
我可以用你的钢笔吗？
* * *
R: Sure. Here you are.
当然。给你。
G: Thanks. Oh, I don't want these shirts starched.
谢谢。哦，这些衬衫不需要上浆。
* * *
R: No starch. I see, sir.
不上浆。我明白，先生。
G: And also I'd like this sweater to be washed by hand in cold water. It might shrink otherwise.
另外这件毛衣要用冷水手洗。否则的话它可能会缩水。
* * *
R: By hand in cold water, I see.
用冷水手洗，我明白了。
G: When will they be ready?
什么时候能洗好？
* * *
R: We will deliver them tomorrow evening around 6.
我们将在明天晚上6点左右交付。
G: Fine, thanks.
很好，谢谢。
3. 要求快洗服务
R= Room Attendant (客房服务员) G= Guest (宾客)
R: What can I do for you?
请问有什么可以帮您的吗？
G: Could you send someone up for my laundry, please? Room 608, Hilton.
请派人来取我要洗的衣物，好吗？608房间，希尔顿。
* * *
R: Certainly, Mrs Hilton. A valet will be up in a few minutes.
当然可以，希尔顿太太。我们的服务生马上就会过去。
G: Good. I also have a silk dress which I think is color-fast. Will the color run in the wash?
好。我还有一件我认为不会褪色的丝绸衣服。洗的时候不会褪色吧？
* * *
R: We'll dry clean the dress. Then the color won't run.
我们会干洗这条裙子，所以不会褪色。
G: You're sure? Good! And the lining of my husband's jacket has come unstitched. It might tear over further while washing.
你确定？太好了！另外我丈夫夹克的衬里没有缝好。可能会在洗的时候翻出来。
* * *
R: Don't worry, madam. We'll stitch it before washing.
别担心，女士。我们会在洗之前把衬里缝好。
G: That's fine. Now, when can I have my laundry back?
那太好了。我何时能取回洗的衣服呢？
* * *
R: Usually it takes about two days to have laundry done. But would you like express service or same-day?
通常是要两天的时间。不过您是要快洗服务还是当日取?
G: What is the difference in price?
在价格上有何不同？
* * *
R: We charge 50% more for express, but it only takes 3 hours.
快洗服务我们会加收50%的费用，但只需3个小时就洗好了。
G: And for same-day, will I get the dress and skirt back this evening?
如果当日取，今天晚上能取回礼服和裙子吗？
* * *
R: Yes, madam. All deliveries will be made before six o'clock.
是的。女士。六点之前都会送到。
G: I'll have express then.
那我就要快洗服务吧。
