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Computer problem

电脑问题

I had been doing Tech Support

for Hewlett-Packard's DeskJet division

for about a month

when I had a customer call

with a problem I just couldn't solve.

She could not print yellow.

All the other colors would print fine,

which truly baffled me

because the only true colors

are cyan, magenta, and yellow.

I had the customer change ink cartridges,

delete and reinstall the drivers.

Nothing worked.

I asked my coworkers for help,

they offered no new ideas.

After over two hours of troubleshooting,

I was about to tell the customer

to send the printer in to us for repair

when she asked quietly,

"Should I try printing on a piece of white paper

instead of yellow paper?"

中文大意

语言点

Tech Support  技术支持

Tech

technology

Hewlett-Packard's DeskJet division  惠普公司

division  部门

department

the sales division of a company

baffle  困惑，迷惑

true colors  原色

ink cartridge  墨盒

delete and reinstall the drivers

删除重新安装驱动程序

drivers  驱动程序

troubleshooting

be about to  将要, 正打算

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