2--Yes. I sent a sweater to the laundry but it's come back badly shrunk.
 
1--We're very sorry, madam. I'll send someone immediately.
 
3--Housekeeping. May I come in?
 
2--Yes. Look at this sweater. It's ruined.
 
3--Could you buy a replacement in your home country and send us the receipt? We will send you a bank draft for the amount.
 
2--Sound reasonable.
 
3--Could you fill out this form with your name and forwarding address? We are very sorry for the inconvenience.
 
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注解：
 
1.shrunk缩水
2.immediately立刻
3.replacement替代品
 
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译文：
 
1--客房管理部，需要我效劳吗?
2--是的。我有一件毛衣拿去送洗，但是送回后严重缩水了。
1--女士，非常抱歉。我立刻派人过去。
3--客房管理部，我可以进来吗?
2--可以，看看这件毛衣，报销了。
3--您可以在您的家乡买到代替品，并把收据寄给我们吗?我们会用银行汇票把钱寄给您。
2--听起来很合理。
3--请在表格上填写您的姓名和邮寄地址好吗?抱歉给您带来不便。