Is this Pizza House? We ordered a pizza over an hour ago!
是披萨店吗?在一个小时前，我们订了一个披萨。
I apologize for that, sir. Can I get your name?
我很抱歉，先生，你能告诉我您的名字吗?
It's Sam Strait.
斯特雷特，山姆。
I'm sorry, Mr. Strait, but I can't find your order on our computer.
对不起, 斯特雷特先生,但是在我们的电脑中，我找不到您的订单。
What?
什么?
I think there was an error.
我认为肯定是哪里出错了。
By some oversight, your order was never recorded.
由于疏忽大意，您的订单没有被记录。
I don't know who is to blame for this. Do you know who took the order?
我不知道该责怪谁?您知道谁招待您点的餐吗?
No, I can't remember. This kind of service is totally unacceptable.
不知道。我不记得了。这样的服务真的接受不了。
I assure you, Mr. Strait, this kind of thing rarely happens.
斯特雷特先生,我向您保证这种事情很少发生。
We'll get a pizza to your house immediately.
我们会马上将披萨送到您的房间。
We're very sorry for the inconvenience.
给您带来不便，非常抱歉。
