It is important for customers to feel like their ideas are valued.
对客户而言,让他们感到自己的想法是有价值的,这至关重要。
I think that covers everything on my second point.
我认为这涉及到我演讲的第二点。
Are there any questions or comments at this point?
关于这一点有什么问题或意见?
I have a question, Mark.
我有一个问题,马克。
What kind of system do you use for organizing and sharing this kind of customer feedback?
你使用什么系统来组织与分享这种客户反馈。
That's a great question.
这是个非常好的问题。
I plan to cover that a little later.
我打算稍后再涉及这个问题。
I have some thoughts on ways to deal with sharing such feedback.
对于处理共享这些反馈的方式我有一些想法。
I'll go over the final section of my presentation, then come back to your question. OK?
我将详细地讲解我演讲的最后一节,然后再回到你的问题,好吗?
That's fine.
好的。
Now, I want to return to how informal feedback can be encouraged.
现在,回到如何支持那些非正式的反馈。