服务英语·餐位预订 情景对话
1. 电话预订餐厅座位
C=Clerk (职员) G=Guest (顾客)
C: Hello, Xinhua Restaurant, may I help you?
你好，这里是新华餐厅，我能帮您什么忙吗？
G: I'd like to make a reservation for tomorrow night if possible.
如果可以的话，我想在明天晚上在这里预订晚餐。
* * *
C: When will you arrive?
请问您打算何时来用餐？
G: How about 6:30 p.m.?
6点半可以吗？
* * *
C: Could you wait a minute, please? I'll check the availability.
能否请您稍等片刻，我得查看一下是否还有空位。
G: OK.
好的。
* * *
C: Yeah, there are still lots of seats at that time.
可以，那个时候还有许多空座。
G: That's great.
那太棒了。
* * *
C: How many people are there in your party?
请问将有几人同时就餐？
G: There will be four of us.
我们一行四人就餐。
* * *
C: Smoking section or non-smoking section?
请问你希望是在吸烟区还是无烟区就餐？
G: Of course, non-smoking.
当然是无烟区。
* * *
C: Do you have any questions for us?
您还有什么想知道的吗？
G: What kind of food do you serve?
你们都提供哪些食品？
* * *
C: We are an upscale European restaurant.
我们是一家一流的欧洲餐厅。
G: I like western food.
我喜欢西餐。
* * *
C: May I have your name and telephone number, please?
请问您的姓名和电话是多少？
G: Bubba Smith. And my number is 11111111.
我的名字是布巴•史密斯。电话是11111111。
* * *
C: Could you tell me how to spell your name?
能否告诉我应如何拼写？
G: Yes. B-U-B-B-A, Bubba Smith.
好的，B-U-B-B-A, 布巴•史密斯。
* * *
C: Thank you, Mr. Bubba. By the way, as it is at the peak hour, we can only keep your table for half an hour. That means you should come before 7:00. We look forward to having you with us tonight.
谢谢布巴先生。顺便跟您说一下，由于您的预订时间是用餐高峰，所以我们只能为您保留半个小时，也就是说您要在7点之前到。期待今晚您的光临。
G: Well, I see. Thanks a bunch.
好的，我知道了。多谢。
* * *
C: Anytime.
不客气。
2. 客人有特殊要求
C=Clerk (职员) G=Guest (顾客)
C: This is Xinhua Restaurant. Good afternoon.
下午好，这里是新华饭店。
G: Hello, I'd like to reserve a table for four.
你好，我想预订一张四人桌。
* * *
C: Yes, sir. When would you like to have a table?
好的，先生。你想预订什么时候的？
G: Let me see... at about 7:00, oh, no, perhaps around 7:30.
让我看一下……大概7点，噢，不，大概在7点半左右。
* * *
C: Where do you want to have the table, on the first floor or on the second floor?
您想在哪儿就餐，一楼还是二楼？
G: Can I have a table on the second floor?
我能在二层就餐吗？
* * *
C: Of course, sir. You would like to reserve a table for four at about 7:30 on the second floor. Am I correct, sir?
当然可以，先生。您想预订一张7点半左右二楼的四人桌，对吗？
G: Yes, that's right.
是的。
* * *
C: May I have your name, please?
请问您叫什么名字？
G: Bubba Smith.
布巴•史密斯。
* * *
C: Thank you, Mr. Smith.
谢谢你，史密斯先生。
G: Oh, besides, is there any chance of a table by the window? My wife loves it.
哦，除此之外，可不可以给我一张靠窗的座位？我的妻子非常喜欢。
* * *
C: I understand that, sir. But as you know, we have already received many bookings, so I'll have to check first. I cannot guarantee anything, but we'll try our best.
我明白了，先生。不过您也知道，我们已经接受了很多的预订，所以我得先查一下。我暂时还不能确保，但我们会尽力的。
G: I would appreciate it if it could be arranged.
如果可以的话我会不胜感激的。
* * *
C: I'll do my best. We are looking forward to having you with us tonight, sir. Thank you for calling us.
我会尽力的。期待您今晚的光临，感谢您的来电。
G: Thank you. By the way, when does your restaurant close at night?
谢谢。顺便问一下，你们饭店晚上开到几点？
* * *
C: We normally close at 11 p.m., but usually we wait until the last guest leaves.
正常情况下我们是晚上11点关门，但是我们通常都会等到最后一位客人离开。
G: Fine, thanks.
好的，谢谢。
* * *
C: You are welcome.
不用谢。
3. 无法满足预订需要
C=Clerk (职员) G=Guest (顾客)
G: Hello, is that Xinhua Restaurant?
你好，是新华饭店吗？
C: Yes. May I help you?
是的，有什么需要帮助的吗？
* * *
G: I'd like a table for four at 7:00 this evening. Can you arrange it for us?
我想预订一张今晚7点的四人桌，能给我们安排一下吗？
C: Just a minute. I'll check if there is any availability. I'm sorry, sir. It has been fully booked at that time. Would you mind changing it to 8:30 p.m.? And our drinks are at half price after 8:30 p.m.
请稍等，我去查一下是否还有空位。抱歉先生，那时候的座位都已经被预订满了。您接一把时间改到晚上八点半吗？而且我们的饮品在8点半后都半价。
* * *
G: Fine, I'll change the time to 8:30.
好的，那我就把时间改到八点半。
C: Thank you very much.
十分感谢。
