服务英语·礼宾服务 黄金句

1. 取送行李

1) Is this your baggage?

这是您的行李吗？

2) Is this everything, sir?

这是全部东西吗，先生？

3) May I take them for you?/Let me help you with your luggage.

我来帮您拿好吗？/让我来帮您拿行李吧。

4) I hope I'm not disturbing you.

我希望没有打扰您。

5) Just a moment, madam. I'll bring them to you right away.

等一会儿，夫人。我马上送来。

6) The bellboy will show you to your room, sir.

先生，行李员会送您到房间的。

7) You may leave your luggage in the concierge.

您可以把行李放在礼宾部。

8) Would you like to store your luggage here?

您要在这里寄存行李吗？

9) Don't worry, your luggage will be sent up at once.

别担心，您的行李很快就会送上去的。

10) When you check out, please call 6849 and we'll help you with your luggage immediately.

如果您要退房，请致电6849，我们将马上帮您运送行李。

11) I'll send the luggage up by another lift.

我乘另一部电梯把行李送上去。

12) Do you mind if I put your luggage here?

我把您的行李放在这里好吗？

2. 安排房间

1) Please sign your name here.

请您在这里签名。

2) Here is your room key.

给您房间钥匙。

3) This way, please.

这边请。

4) After you, please./You first, please.

你先请。

5) Here we are, sir, room 1101.

先生，1101房到了。

3. 提供服务

1) May I know your room number?/What's your room number, please?

您能告诉我您的房间号吗？

2) May I have a look at your room card?

我可以看一下您的房卡吗？

3) Would you like me to call a taxi for you?

你需要我为你叫一辆出租车吗？

4) It's about 20 minutes by taxi from here to the airport.

从这里到机场大概需要20分钟。

5) I'm sorry to have kept you waiting for such a long time.

对不起让你久等了。

6) Would you please tell me your phone number?

您能告诉我您的电话号码吗？

7) Is there anything else I can do for you?

还有什么事我能帮您做吗？

8) I see what you mean.

我了解你的意思。