服务英语·电话服务 情景对话
1. 外线电话的处理
O= Operator (接线员) G= Guest (宾客)
G: Is this the Queen Hotel?
请问是皇后大酒店吗？
O: Speaking. (Yes, it is.) May I help you?
是的，请讲。有什么可帮您的吗？
* * *
G: Yes. Could you put me through to Room 618, please?
是的，请问能帮我接通618房间吗？
O: Certainly, sir. Just a moment, please.
当然，先生，请稍等。
2. 客房没有人回应时
O= Operator (接线员) G= Guest (宾客)
G: I'd like to speak with Mr. Bramley.
我想和布拉姆雷先生通话。
O: Is he a hotel guest, sir?
请问他是这儿的房客吗，先生？
* * *
G: Yes.
是的。
O: How do you spell his name?
请您拼一下他的名字好吗？
* * *
G: B, R, A, M, L, E, Y.
B, R, A, M, L, E, Y。
O: Just a moment, please. I'll check for you… Thank you for waiting, sir. Mr. Bramley is staying in Room 518. I'll connect you. (after a short while) I am sorry, sir. I'm afraid there's no reply from Room 518, sir.
请稍等。我帮您查一下……让你您久等了，布拉姆雷先生住在我们酒店518房间，我马上给您接通。（一会儿后）不好意思先生，518房间没人应答。
* * *
G: Could you try again?
你能再试一下吗？
O: Certainly, sir. Just a moment, please… Thank you for waiting. I'm afraid there is still no reply. Would you like to leave a message?
当然可以，请稍等……让您久等了先生。还是没人接听电话。您愿意留言吗？
* * *
G: Yes, I'll do that.
好的。
O: I'll connect you with the Message Desk. Just a moment, please.
我帮您接通留言处。请稍等。
3. 广播呼叫客人
O= Operator (接线员) G= Guest (宾客)
G: Is this the Holiday Hotel?
请问是假期大酒店吗？
O: Speaking. May I help you?
请讲。我能为您做什么呢？
* * *
G: Yes. Could you put me through to Mr. Hilton in Room 568, please?
是的，能给我接通568房间的希尔顿先生吗？
O: Certainly, sir… Thank you for waiting, sir. I'm afraid there is no reply from Room 568. Would you like to leave a message?
当然可以，先生……让您久等了，先生。但是恐怕568房间没有人。您愿意留言吗？
* * *
G: Well, I'm sure he's in the hotel. Could you page him for me?
哦，我肯定他在酒店里。你能为我播音找他吗？
O: Certainly, sir. Where do you think he will be?
可以，先生。您认为他会在哪里呢？
* * *
G: He's probably having lunch. Could you page the restaurant, please?
也许去吃午饭了吧。您能在餐厅里播报找他吗？
O: Do you know which restaurant he is likely to be in?
那您知道他会去哪家餐厅吗？
* * *
G: I've no idea.
不知道。
O: I'm afraid we can only page the public places.
那恐怕只能发公共播报了。
* * *
G: Fine. Do that then, please!
好的，那就赶紧播报吧！
O: May I have his full name?
请问他的全名？
* * *
G: Tom Hilton.
汤姆·希尔顿。
O: Mr. Tom Hilton. Could you hold the line, please? Paging Mr. Tom Hilton, Paging Mr. Tom Hilton. Please pick up the nearest house phone for Operator No. 8. Thank you.
汤姆·希尔顿先生。请您接听电话好吗？汤姆·希尔顿先生请去最近的电话间接听8号接线员的电话，谢谢。
