C: Will you recheck my bill once again? The telephone bill seems too high.
T: I'm terribly sorry. This is totally our fault. We will straighten it out right away.
C: Well, that's not good enough!
T: I'm sorry, Madam. I promise this will never happen again.

C: 能再查一次我的账单吗？电话费好像太高了。
T: 非常抱歉。这完全是我们的错。我们会立刻改正。
C: 哦，这么说交待不过去！
T: 对不起，夫人。我保证不会再发生。

重点解说：

★ recheck = re (再次) + check (检查)

★ bill「账单」I'll pay the bill.「我来付帐。」

★ fault「过失，过错」It's not my fault.「这不是我的错。」

★ straighten out「改正错误或混乱的状况」