2--This is room 2012.Where is my laundry? You promised to send to me this moming.
 
1--Well,let me check for you. I am sorry,sir. They mistook your order as a normal one. Actualty it's an express laundry, is that right?
 
2--Yes.I ordered the express service．
 
1--Sir, we are terribly sorry for that.We will refund the charge and send your laundry to your room 3 hours later, is that all right?
 
2--That's fine.
 
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注解：
 
1.promised承诺
2.express快速的
3.terribly非常
 
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译文：
 
1--客房部。我能为您做什么吗？
2--这是房间2012。我送洗的衣服呢？你们承诺今天早晨会送来的。
1--让我查一下。很抱歉，先生，工作人员将您的单子当成了普通的订单，实际上您要的是速洗服务，对吗？
2--是的，是要求速洗的。
1--先生，我们对此感到非常抱歉，我们将退还您的洗衣费，并会在3小时内将您的衣服洗好送到您的房间内。您觉得怎么样呢？
2--可以。