038
To Whom It May Concern,
     I recently bought a novel from your bookstore. I like the book but the shopping experience is quite annoying.
     I would like to register my dissatisfaction with the service I received at your bookstore. I asked a salesclerk where to find the novel. But he kept chatting with his colleague and ignored me completely. I finally found the book myself and wondered whether I was allowed to remove the plastic cover to look inside the book. But the salesclerk was so rude to me that I almost decided not to buy the book.
     As a regular customer, I sincerely hope your bookstore could take my complaint seriously and make every effortto improve your service. Thanks for your time. I look forward to your reply soon.
Yours sincerely,
Li Ming

致有关人士：
     最近我在贵书店买了一本小说。我喜欢这本书，但这次购物经历让人很恼火。
     我想正式表达我对贵书店所提供服务的不满。我问一个店员在哪里能找到这本小说。但他一直在跟同事聊天，根本不理我。最后我自己找到了，想知道能不能打开塑封看看书里面。但这个店员对我态度很粗暴，我当时差点就决定不买了。
     作为贵店的常客，我真心希望你们能认真对待我的投诉并尽一切努力改善你们的服务。谢谢您抽出时间阅读我的邮件。盼早日回复。
您真诚的，
李明
道长点评
　　投诉信的首段应说明写信人写本信的目的和要求，次段应针对所投诉问题向收信人提出改进建议，末段应表示希望尽快得到满意的答复。

     novel 小说
     bookstore 书店
     annoying 令人恼火的
     register 正式表达
     dissatisfaction 不满
     salesclerk 店员
     chat 聊天
     colleague 同事
     ignore 不理睬
     remove 去掉
     plastic 塑料的
     rude 粗暴的
     regular customer 常客

1　I look forward to a day when we could really enjoy a more efficient service from your bookstore.
     期待有一天我们在贵店能真正享受到更高效的服务。
2　Your effort to provide good services will be highly appreciated by all.
     所有人都会非常感谢你们努力提供优质的服务。
3　I would like to draw your attention to this issue.
     我想让您关注这个问题。